This Return & Refund Policy outlines the terms and conditions for returning products and obtaining refunds from Wooiboard, a furniture and wardrobe shopping website. Understanding these terms ensures a smooth resolution for customers seeking returns or refunds. This policy applies to all purchases made through the website and aims to provide clarity on the process.

Eligibility for Returns

Products may be eligible for return under specific conditions. To qualify, items must be unused, undamaged, and in their original packaging. Proof of purchase, such as an order confirmation or receipt, is required to initiate the return process. Certain items, such as customized or clearance products, may not be eligible for return. Eligibility details are provided in the product description or during checkout.

Return Window

Returns must be initiated within a specified period from the date of delivery. The standard return window is typically 30 days unless otherwise indicated. Returns requested beyond this period may not be accepted. Customers are advised to inspect their purchases upon delivery to identify any issues promptly.

Conditions for Returns

Returned items must meet the following conditions to qualify:

• The product must be in its original, unused condition without any signs of wear or damage.

• All original accessories, manuals, and packaging materials must be included.

• Products that have been assembled or altered in any way are not eligible for return.

Failure to meet these conditions may result in the return being denied.

Return Process

To initiate a return, customers must follow these steps:

1. Submit a return request through the website’s return portal or contact customer support.

2. Provide the required information, including order details and reason for the return.

3. Await approval of the return request, which will include instructions for shipping the item back.

Products must be returned to the designated address provided during the approval process. Customers are responsible for ensuring that the item is securely packed to avoid damage during transit.

Shipping Costs for Returns

Shipping costs for returning items are typically the responsibility of the customer unless the return is due to an error or defect. Prepaid return labels may be provided in cases where the return is authorized for defective or incorrect items. Shipping fees are non-refundable unless explicitly stated.

Inspection and Approval

Once the returned item is received, it undergoes inspection to confirm compliance with the return conditions. Inspection typically takes 3 to 5 business days from the date of receipt. Customers are notified of the approval or rejection of their return based on the inspection results.

Refund Process

Approved returns are eligible for refunds. Refunds are processed using the original payment method unless otherwise requested. The time required for the refund to reflect in the customer’s account may vary depending on the payment provider. Refunds may exclude any original shipping fees unless the return is due to an error or defect.

Non-Refundable Items

Certain items are non-refundable due to their nature. These may include:

• Customized or made-to-order products

• Clearance or final sale items

• Gift cards

• Items that do not meet the return conditions

Details about non-refundable items are provided during the purchase process or in the product description.

Exchanges

Exchanges are allowed for eligible products within the return window. Customers seeking exchanges must follow the return process and specify the replacement product. Availability of the replacement item is subject to stock levels, and price differences may apply if the replacement product differs in value.

Damaged or Defective Items

Items that arrive damaged or defective are eligible for return or exchange. Customers are encouraged to report such issues within 48 hours of delivery. Supporting documentation, such as photographs of the damaged product and packaging, may be required to process the claim. Efforts are made to resolve such issues promptly through repair, replacement, or refund.

Incorrect Orders

If an incorrect product is received, the return is processed without additional cost to the customer. The correct item is shipped after the incorrect product is returned. Customers are advised to report such issues as soon as possible to avoid delays.

Refund Exceptions

Refunds may be denied under certain circumstances, including:

• Items returned without prior authorization

• Products that are damaged, used, or altered by the customer

• Returns that fall outside the specified return window

Customers are encouraged to adhere to the return conditions to ensure successful refunds.

Partial Refunds

Partial refunds may be granted for items that meet some, but not all, return conditions. For example, products missing minor accessories or packaging materials may qualify for a partial refund. The amount of the partial refund is determined based on the severity of the issue.

Cancellations

Orders may be canceled before they are processed for shipment. Cancellation requests must be submitted through the website or customer support. Refunds for canceled orders are processed promptly. Once an order has been shipped, it cannot be canceled and must follow the return process.

Restocking Fees

Restocking fees may apply to certain returns, particularly for large or bulky items. These fees are deducted from the refund amount and are disclosed during the return approval process. Restocking fees are intended to cover the cost of inspecting and repackaging returned products.

Store Credit

In some cases, refunds may be issued as store credit instead of being processed through the original payment method. Store credit can be used for future purchases and is valid for a specified period. Customers are notified if their refund is processed as store credit.

Timeframes for Refunds

Refunds are typically processed within 5 to 7 business days of return approval. The time required for the refund to appear in the customer’s account depends on the payment provider. Delays may occur during peak periods or due to additional verification requirements.

Customer Responsibilities

Customers are responsible for ensuring that return requests comply with the terms outlined in this policy. Accurate information must be provided when submitting return requests to avoid delays. Proper packaging of returned items is essential to prevent damage during transit.

Changes to the Policy

This Return & Refund Policy may be updated periodically to reflect changes in business practices, legal requirements, or customer feedback. Customers are advised to review the policy before initiating a return to ensure compliance with the latest terms.