This Shipping & Delivery Policy outlines the terms and conditions related to the shipment and delivery of products purchased from Wooiboard, a furniture and wardrobe shopping website. The goal is to provide clear information regarding shipping methods, timelines, costs, and procedures to ensure a smooth delivery process for all customers.

Order Processing

Orders are processed upon successful confirmation of payment. Processing times may vary depending on the product and availability. Standard processing times typically range from 1 to 3 business days. During peak seasons or promotional events, additional processing time may be required. Customers are encouraged to check order statuses through their accounts on the website.

Shipping Methods

Multiple shipping options are available to cater to diverse customer needs. Standard shipping, expedited shipping, and same-day delivery (in selected locations) are provided where applicable. The availability of specific shipping methods depends on the delivery location and the nature of the product being shipped. Each shipping option is outlined during the checkout process, allowing customers to select their preferred method.

Shipping Costs

Shipping costs are determined based on factors such as product dimensions, weight, delivery location, and chosen shipping method. The exact cost is displayed at checkout before completing the purchase. Free shipping may be offered for orders exceeding a specified amount, subject to promotional terms and conditions. Additional charges may apply for remote or hard-to-reach locations.

Delivery Timelines

Estimated delivery times vary depending on the selected shipping method and destination. Standard shipping typically delivers within 5 to 7 business days, while expedited shipping reduces this timeframe to 2 to 4 business days. Same-day delivery is fulfilled within 24 hours for eligible orders. Delivery timelines are estimates and may be affected by factors such as weather conditions, logistical challenges, or public holidays.

Order Tracking

A tracking number is provided for each shipped order, enabling customers to monitor the status of their deliveries. Tracking information can be accessed through the order confirmation email or by logging into the customer account on the website. Regular updates regarding shipment progress are made available to ensure transparency throughout the delivery process.

Packaging Standards

High-quality packaging materials are used to protect products during transit. Careful attention is given to ensure items are securely packed, minimizing the risk of damage. Furniture and large items are often shipped in custom packaging to ensure safe handling. Sustainable packaging practices are implemented wherever possible to reduce environmental impact.

Delivery Areas

Services extend to various locations across the country, with efforts made to cover as many regions as possible. However, certain remote areas may have limited delivery services or longer shipping times. Customers in such locations are advised of any potential delays during the checkout process. International shipping options may also be available, depending on the product and destination.

Delivery Attempts

Multiple delivery attempts are made to ensure successful receipt of the order. If a recipient is unavailable, the delivery partner may leave a notification with instructions for rescheduling or pickup. Unclaimed orders may be returned to the sender after a specified period, and additional charges may apply for re-delivery.

Damaged or Lost Shipments

Efforts are made to ensure all orders arrive in perfect condition. In the rare event of a damaged or lost shipment, customers are encouraged to report the issue promptly. Investigations are conducted to resolve such incidents, and replacement or refund options may be provided based on the findings. Supporting documentation, such as photographs of damaged items or packaging, may be required to facilitate claims.

Split Shipments

For orders containing multiple items, split shipments may occur to expedite delivery. Customers are notified if items are shipped separately, and tracking information is provided for each package. No additional shipping charges are applied for split shipments unless specifically indicated during purchase.

Delivery Restrictions

Certain products may have delivery restrictions due to size, weight, or regional regulations. Information about such restrictions is provided during the product selection or checkout process. Customers are encouraged to review these details to avoid any inconvenience.

Failed Deliveries

Failed deliveries occur when orders cannot be completed due to incorrect addresses, unavailable recipients, or other issues. Efforts are made to contact the recipient and resolve the situation. If delivery fails after multiple attempts, the order may be returned to the sender, and any additional costs incurred are the responsibility of the customer.

Returns and Exchanges

Products that are returned due to delivery issues must adhere to the return policy. Items must remain in their original packaging and unused condition to qualify for return or exchange. Shipping charges for returned or exchanged items may vary depending on the circumstances.

Delivery Confirmation

Delivery confirmation is required for most shipments to ensure the successful receipt of orders. Recipients may be asked to sign a delivery receipt or provide identification for high-value items. Contactless delivery options may also be available upon request.

Special Instructions

Customers may provide special instructions during the checkout process, such as preferred delivery times or specific drop-off locations. While every effort is made to accommodate such requests, fulfillment is subject to logistical feasibility.

Promotional Offers on Shipping

Occasionally, promotional offers on shipping, such as discounts or free delivery, are made available. These offers are subject to specific terms and conditions, including eligibility criteria and timeframes. Customers are encouraged to review promotional details to take advantage of these offers.

Holiday and Peak Season Deliveries

During holidays or peak shopping seasons, delivery times may be extended due to increased demand. Customers are advised to place orders early to ensure timely delivery. Notifications regarding potential delays are provided during these periods to manage expectations.

International Shipping

For international orders, shipping costs, delivery times, and customs procedures vary based on the destination. Customs duties, taxes, or fees imposed by the destination country are the responsibility of the recipient. Customers are encouraged to review international shipping policies before placing orders.

Environmentally Friendly Initiatives

Efforts are made to adopt environmentally friendly practices in the shipping process. This includes using recyclable packaging materials and optimizing delivery routes to reduce carbon emissions. Customers are encouraged to participate in sustainability initiatives by properly recycling packaging materials.

Customer Responsibilities

Customers are responsible for providing accurate shipping information during the checkout process. Any errors in the address or contact details may result in delayed or failed deliveries. It is also the customer’s responsibility to ensure availability to receive the shipment at the specified address.

Changes to Shipping Address

Requests to modify the shipping address after placing an order are accommodated when possible. However, changes may not be feasible once the order has been dispatched. Customers are advised to contact support promptly if updates to the address are required.

Bulk Orders and Large Items

Special arrangements may be required for bulk orders or oversized items. Delivery timelines and costs for such orders are communicated during the checkout process. Additional handling or assembly services may be offered for large items, subject to availability and charges.

Delivery Feedback

Feedback regarding the delivery experience is valuable for continuous improvement. Customers are encouraged to provide reviews or comments about the shipping process. Constructive feedback helps identify areas for enhancement and ensures a better experience for future orders.